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99Music · Help / Support

Human support · hello@strics.at

Keep the track.Lose the friction.

Fast answers for Google keys, Lyria access, provider billing, local music, playback, and export.

Email 99Music Support

Support topics

01Connect a Google API key02A generation fails03Play, save, or share a track04Remove data or your key05Contact support
Before you email

Check AI Studio billing and model access, copy the exact error, and keep your Google API key out of every message and screenshot.

01

Connect a Google API key

Open 99Music Settings, get or create a Gemini API key in Google AI Studio, paste it into the secure field, and tap Save. The key stays in the iOS Keychain and requests go directly from the app to Google.

99Music is a paid app, but the purchase includes no Google API usage. Lyria may require an eligible paid Google project, supported region, available model, and enough quota or prepaid balance. Never email your key to support.

02

A generation fails

Check the error shown on the failed card, then verify the key, billing tier, Lyria model access, quota, and region in Google AI Studio. Google preview models and limits can change independently of the app.

Try a shorter, clearer prompt and confirm the device has a stable connection. If Google accepted or billed a request, its charge belongs to your Google project even when the provider does not return a usable track.

03

Play, save, or share a track

Tap a card to play it. Long-press a card or the compact player for actions, then choose Download to save through Files or Share to use the iOS share sheet. Exported audio includes the track title, genre, and a static snapshot of its artwork when the destination format supports metadata.

Tracks inside the library are local to the app. Back up or export anything important before deleting the app or erasing the device.

04

Remove data or your key

Delete a card to remove its local audio and library entry. In Settings, tap the saved-key checkmark and choose Remove Saved Key. The app has no STRICS account and no cloud library to delete.

Read the product privacy policy and terms below for the exact local-storage, Google API, billing, and age boundaries.

Read the 99Music Privacy PolicyRead the 99Music Terms of Use
05

Contact support

Email hello@strics.at with your iPhone model, iOS version, app version, selected Lyria model, approximate time of the failure, and the exact error text. A screenshot is helpful if it contains no API key or confidential lyrics.

Support is provided by STRICS IT GmbH in Austria. App Store purchase and refund decisions are handled by Apple; Google project billing and API charges are handled by Google.

Still stuck?

We'll take a look.

hello@strics.at

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